Diana Kusunoki, Ph.D.


head shot

It is my personal mission in life to help other women achieve their aspirations and independence through technology.

My research interests and areas of expertise are in productivity, participatory design, human-computer interaction, usability, situation awareness, and computer supported cooperative work.

I am creative, a quick study, and resourceful.


Connect with me:

hello @ dianakusunoki.com

Download the PDF version of my Curriculum Vitae:


Skills in Research, Design & Evaluation


Requirements Gathering

System requirements gathering and design based on participatory workshops, focus groups, semi-structured interviews, user studies, and card sorting. Ethnographic methods such as participant observation and analysis of artifacts. Micro-analysis of video records to understand user interaction.

Design & Development

Rapid prototyping using wireframing, HTML/CSS, and photo manipulation techniques. Design tools: Adobe Creative Suite 6 (Photoshop, Dreamweaver, Illustrator, Acrobat Pro). Content Management Systems: WordPress. Languages: XHTML, CSS, some Javascript and XML.

Analysis & Evaluation

Usability testing methods including simulation in high-fidelity environments, heuristic evaluation, scenario-based testing, cognitive walkthrough, think aloud protocol, and video review. Controlled experiments and survey design. Statistical packages: SPSS.



Doctor of Philosophy
Information Studies, Jun. 2015
Drexel University, Philadelphia, PA

Master of Science
Library & Information Science, Dec. 2007
Drexel University, Philadelphia, PA

Multimedia Design & Production, Jun. 2006
University of Washington, Seattle, WA

Bachelor of Arts
Asian Studies, May 2005
Whitman College, Walla Walla, WA

Study Abroad
Associated Kyoto Program, 2003-2004
Doshisha University, Kyoto, Japan

Awards, Honors, Grants & Scholarships


Best Paper Honorable Mention, Computer Supported Cooperative Work, Mar. 2015

Computer Supported Cooperative Work Program Committee meeting, Invited Student, Aug. 2013

Summer Research Institute for the Science of Socio-Technical Systems, Aug. 2012

Dean’s Award in the Humanities & Social Sciences, Drexel Research Day, Apr. 2012

Phoebe W. Haas Women’s Doctoral Fellowship, Jul. 2011

Human Computer Interaction Consortium, Invited Student, Jun. 2011

Beta Phi Mu Honor Society, Jan. 2009

AsiaNetwork research grant to study Japanese tea ceremony, 2004-2005

Freeman Foundation grant to study abroad in Japan, 2003-2004

Art featured on front page & cover in Whitman College annual anthology, 2002 & 2005

Information Displays


Committee: Drs. Aleksandra Sarcevic (Chair), Andrea Forte, Michael Muller (IBM, External Member), Delia Neuman, Christopher Yang

This research focuses on designing an information display to support awareness during ad hoc, collocated, interdisciplinary, and emergency medical teamwork in the trauma resuscitation domain. Our approach is grounded in participatory design (PD), emphasizing the importance of eliciting and addressing clinician needs while gaining long-term commitment from clinicians throughout system development. Engagement in iterative participatory and user-centered design activities with clinicians over the course of two years involved a series of PD workshops, heuristic evaluations, simulated resuscitation sessions, video observations, video review sessions, and a focus group. Sixteen iterations of an information display design were created. A perspective is offered on what awareness means within the context of an ad hoc, collocated, interdisciplinary, and emergency setting by examining teams treating severely ill patients with urgent needs.


Research Experience


TRU-IT: Developing Technology to Support the Complex Work of Trauma Resuscitation Teams

Sep. 2011 – Mar. 2014
Drexel University & Children’s National Medical Center, Washington, D. C.
Aleksandra Sarcevic, Ph.D.
Worked on a multidisciplinary research team to understand and support health care providers’ information seeking and information provision behaviors during the trauma resuscitation process. Developed an information display to support trauma team situation awareness. Conducted display development using a multi-phased, iterative, and user-centered approach that combined rapid prototyping, participatory design workshops, simulated events, heuristic evaluation sessions, video observations, video review sessions, and focus groups.

Evaluating Place, Space & Technology in Academic Libraries

Jun. 2010 – Aug. 2011
Drexel University,
Michael Khoo, Ph.D.
Worked on a team of student researchers investigating the space and use of an academic library to understand how a future library design can improve the patron experience. Assisted in designing and testing data collection instruments. Conducted qualitative data analysis and made design and service recommendations in a report to the library.

Interpersonal Discourse Analysis

Mar. 2010 – Sep. 2011
Drexel University,
Jung-ran Park, Ph.D.
Conducted research on interpersonal communication patterns in online reference and online learning settings. Used discourse analysis, a qualitative analysis technique, to examine online interactions.

Usability of the Internet Public Library

Sep. 2009 – Mar. 2010
Drexel University, Eileen Abels, Ph.D.
Worked on a team of student researchers investigating the space and use of an academic library to understand how a future library design can improve the patron experience. Assisted in designing and testing data collection instruments. Conducted qualitative data analysis and made design and service recommendations in a report to the library.

Related Work Experience


Founder & CEO
ProductiveXperience, New York, NY

Developing a resource to help people experience more productivity by researching the latest tools, methods, spaces, & services.

Independent Web Developer & Information Specialist
New York, NY & previously in Seattle, WA

Creating custom web, graphic, information, & social media solutions for small businesses. Employing participatory design practices to develop tailored designs that resonate with customers’ visions & business goals.



Journal Articles

Kusunoki, D.S., Sarcevic, A., Zhang, Z., and Yala, M. Sketching awareness: A participatory study to elicit designs for supporting ad hoc emergency medical teamwork. Computer Supported Cooperative Work (CSCW), July 22, 2014, 1–38. DOI: http://dx.doi.org/10.1007/s10606-014-9210-5

Khoo, M.J., Rozaklis, L., Hall, C., *Kusunoki, D.S., (Forthcoming). “A really nice spot”: Evaluating place, space and technology in academic libraries. College & Research Libraries.

Conference Papers, Juried

Kusunoki, D.S. and Sarcevic, A. (2015). Designing for temporal awareness: The role of temporality in time-critical medical teamwork. Proceedings of the ACM 2015 Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2015), Vancouver, BC, Canada, March 14-18, 2015, pp. 1465-1476. DOI: http://dx.doi.org/10.1145/2675133.2675279 **Best Paper Honorable Mention**

Khoo, M., Rozaklis, L., Hall, C. Kusunoki, D.S., and Rehrig, M. (2014). Heat map visualizations of seating patterns in an academic library. Proceedings of iConference 2014, Berlin, Germany, March 4-7, 2014, pp. 612-620. DOI: http://dx.doi.org/10.9776/14274

Kusunoki, D.S., Sarcevic, A., Weibel. N., Marsic, I., Zhang, Z., Tuveson, G., and Burd, R.S. (2014). Balancing design tensions: Iterative display design to support ad hoc and interdisciplinary medical teamwork. Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2014). Toronto, Canada, April 26-May 1, 2014, pp. 3777-3786. DOI: http://dx.doi.org/10.1145/2556288.2557301

Kusunoki, D. S., Sarcevic, A., Zhang, Z., and Burd, R. S. (2013). Understanding visual attention of teams in dynamic medical settings through vital signs monitor use. Proceedings of ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2013), San Antonio, Texas, February 23-27, pp. 527-540. DOI: http://dx.doi.org/10.1145/2441776.2441836

Sarcevic, A., Zhang, Z., and Kusunoki, D. S., Decision making tasks in time-critical medical settings. Proceedings of the ACM 2012 International Conference on Supporting Group Work (GROUP 2012), Sanibel Island, Florida, October 27-31, 2012, pp. 99-102. DOI: http://dx.doi.org/10.1145/2389176.2389191

Kusunoki, D. S. and Sarcevic, A. (2012). Applying participatory design theory to designing evaluation methods. Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2012): Extended Abstracts, Austin, Texas, May 5-10, 2012, pp. 1895-1900. DOI: http://dx.doi.org/10.1145/2212776.2223725

Khoo, M., Kusunoki, D. S., and MacDonald, C. (2012). Finding problems: When digital library users act as usability evaluators. 45th Hawaii International Conference on System Sciences (HICSS 2012), Maui, Hawaii, January 4-7, 2012, 1615-1624. DOI: http://doi.ieeecomputersociety.org/10.1109/HICSS.2012.279

Conference Posters, Juried

Khoo, M.J., Rozaklis, R., Hall, C., and Kusunoki, D.S. (2013). Identifying the ‘go-to-spots’: using map surveys to elicit perceptions of space and place in an academic library. ASIST Annual Meeting, Montreal, QC, November 1-5, 2013.

Kusunoki, D.S., Sarcevic, A., Weibel, N., Burd, R.S. (2013). Opportunities for blended interaction in emergency rooms: Coupling displays with digital pen input. Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth), Venice, Italy, May 5-8, 2013, pp. 288-289.

Kusunoki, D.S. and Sarcevic, A. (2013). A participatory framework for evaluation design. Proceedings of the iConference 2013, Fort Worth, Texas, February 12-15, 2013, pp. 860-864.

Kusunoki, D.S. and Khoo, M.J. (2012) Designing digital library evaluation instruments: Conceptualizing a participatory methodology. Proceedings of the 2012 iConference, Toronto, Canada, February 7-10, 2012, pp. 632–633.

Non-Refereed Papers, Posters & Presentations

Kusunoki, D.S., Zhang, Z., and Sarcevic, A. (2012). More monitors? Supporting situation awareness in the emergency room. Presented at Drexel University Research Day 2012, Philadelphia, PA. **Dean’s Award in the Humanities & Social Sciences Category**

Zhang, Z., Kusunoki, D.S., and Sarcevic, A. (2012). An analysis of decision making tasks and information sources in trauma resuscitation. Presented at Drexel University Research Day 2012, Philadelphia, PA.

Kusunoki, D.S., Khoo, M.J., and Wiedenbeck, S (2011). Lost in translation: Bridging the user-evaluator gap in evaluation instrument design. Boaster presented at the Human Computer Interaction Consortium (HCIC 2011), Pacific Grove, CA, June 14-18, 2011.

Kusunoki, D.S., Khoo, M.J., and Wiedenbeck, S. (2011). Digital Library Evaluation Method Design. Presented at Drexel Research Day 2011, Philadelphia, PA.

Kusunoki, D.S., MacDonald, C., Abels, E., and Khoo, M.J. (2010). ipl2 Website Evaluation. Presented at Drexel Research Day 2010, Philadelphia, PA.

Teaching Experience


Teaching Assistant
Human-Computer Interaction
Undergraduate, INFO310
Drexel University (Spring 2014 & Fall 2014)

Teaching Assistant
Intro to Web Design for Info Organizations
Graduate, INFO552
Drexel University Online (Summer 2014)

Guest Lecturer
Drexel University Computing Academy
Drexel University (Jul. 2012-2014)

Guest Lecturer
Human-Computer Interaction,
Undergraduate, INFO 110
Drexel University (May 2011, Jul. 2011)

Professional Activities


Invited Lectureshr

“Participatory Design of an Information Display to Support Trauma Team Situation Awareness,”

Vanderbilt University, Nashville, TN Dec. 2013

Student Volunteeringhr

Computer Supported Cooperative Work (CSCW) 2013

Human Factors in Computing Systems (CHI) 2012

Collaboration Technologies and Systems (CTS) 2011

Drexel University Servicehr

June 2012 – June 2014

Drexel Student Chapter of ASIS&T

October 2011

Ph.D. student open house

September 2010 – June 2011

Ph.D. student Journal Club

Fall 2011

Ph.D. student recruitment

Doctoral Colloquiahr

Computer Supported Cooperative Work 2014

iConference 2014

American Medical Informatics Association 2013


Human Factors in Computing Systems:
CHI 2013, 2014, 2014

Computer Supported Cooperative Work:
CSCW 2013, 2014, 2015

iConference: 2014, 2016

American Medical Informatics Association:
AMIA 2013

PervasiveHealth: 2013

Designing Interactive Systems: DIS 2012

Journal of the American Society for Info Science & Technology: 2012


Association for Computing Machinery (ACM)

ACM’s Special Interest Group on Human-Computer Interaction (SIGCHI)

American Medical Informatics Association (AMIA)

Interaction Design Association (IxDA)

More About Me


I was born and raised in Kailua-Kona on the west side of the Big Island of Hawaii. I moved away from home to the pacific northwest where I earned my BA in Asian Studies at Whitman College in Walla Walla, WA. I played golf, was a resident assistant of the Japanese interest house, and was active in the Whitman community. During my junior year I studied abroad in Kyoto, Japan with the Associated Kyoto Program. I traveled the country while learning the Japanese language, culture, art, literature, religion, and history. I stayed with a host family near Kyoto in Otsu, Shiga-ken and still keep in touch. I studied Japanese tea ceremony and calligraphy during my years at Whitman and abroad.

After graduating I decided to pursue my interest in web design, which I was not able to as an undergraduate, through the University of Washington’s certificate program in Seattle, WA. I started developing websites for a few local business owners. This program got me interested in user experience and information organization, leading me to pursue my degree in Library and Information Science online at Drexel University’s College of Computing & Informatics. While earning my MSLIS, I became interested in human-computer interaction and digital libraries. I also volunteered at the Seattle Public Library several times a month. Shortly after graduating, I was encouraged by a faculty member at Drexel to apply for the Ph.D. program. The summer before beginning my doctoral studies, I started working with Azuma Gallery, a modern Japanese print gallery, as a web developer.

Although my current research is different from my undergraduate studies, the Japanese culture and aesthetics continue to influence my sense of design and choice of leisure activities. I am a loyal fan of Japanese animation (anime) and animated films, particularly psychological thrillers, fantasy, and action. A few of my favorites anime are Mushishi, Death Note, Monster, and Full Metal Alchemist. As for animated films I enjoyed Spirited Away, Tekkonkinkreet, and Paprika. Other things I like to do in my spare time include watching sci-fi movies/series, taking photos, cooking, and knitting.