Requirements gathering and design based on participatory workshops, focus groups, semi-structured interviews, user studies, and card sorting. Weekly research sessions with Customer Success team members to understand workflow issues, gather feedback on design solutions, and contextualize customer needs. Conducting customer feedback sessions. Ethnographic methods such as participant observation and analysis of artifacts. Micro-analysis of video records to understand user interaction.
Usability testing methods including simulation in high-fidelity environments, heuristic evaluation, scenario-based testing, cognitive walkthrough, think aloud protocol, and video review. Tagging, tracking, and analyzing product feature engagement. Controlled experiments and survey design. Conducting remote user testing using video conferencing, screen recording, and screen control. Conducting usability testing for new features and validating acceptance criteria through User Acceptance Testing on development or staging environments before releasing to production.
Product analytics: Pendo.io, Google Analytics
Diagramming tools: Omnigraffle
Conferencing tools: Zoom
Statistical packages: SPSS
Rapid prototyping using wireframing, HTML/CSS, and photo manipulation techniques. Creating high fidelity designs in Sketch and prototyping using InVision or HTML/CSS. Documenting purpose, use cases, design rationale, findings, changes, and version history for each feature. Creating extensive visual specifications and functional requirements for developers then translating into acceptance criteria for tickets.
Building design components in Sketch. Creating and managing design systems with Sketch + InVision (Craft) DSM. Learning how to translate design systems into React Storybook. Collaborating directly with developers to determine technical feasibility, executing designs, and testing feature work.
Design tools: Sketch, InVision, Adobe Creative Suite (Photoshop, Illustrator, Lightroom, Acrobat Pro)
Development Tools: Git, Sublime Text
Content Management Systems: WordPress
Collecting and analyzing feedback from multiple sources to strategize design solutions to address customer needs. Collaborating closely with Product Managers, Engineering Managers, & Customer Success to brainstorm, prioritize, and execute new product features.
Implementing an integrated research & design process that works with agile development cycles. Co-leading a cross-functional team, sprint planning, ticket refinement, and mid-sprint standups. Preparing internal communications to customer success about new feature releases and scheduling. Learning how to prepare external communications to customers within the product using Pendo.io.
Agile tools: Jira, Aha!
Learning how to build and lead a design team!
Serpe Boyer, Product Designer
Mentoring women and minorities in tech. Mentees:
Katrina de Haan, selected mentee through the 2018 NYC UXPA Mentorship Program
Laura Forero, Service & Interaction Designer at Fjord
Kevin Towner, Business Services Associate at AIG; Product Designer
Grace Lau, Talent Aquisition Partner at White Ops
Hiring the best humans. Creating and conducting Product Designer candidate interviews. Supporting other teams by conducting candidate interviews for various roles: Product Manager, Engineering Manager of Front End Apps, Principal and Senior Full Stack Web Engineer, Data Platform Engineer, Director of Infrastructure & Operations, DevOps Manager, Senior DevOps Engineer, Fraud Operations Manager, Fraud Ops Analyst, Mobile Engineering Manager, Mobile Engineer, Technical Recruiting Partner
Learning how to contribute to the R&D thought leadership from a product design perspective. Helped brainstorm cross-functional R&D initiatives and themes using participatory design workshop techniques.
Best Paper Honorable Mention, Computer Supported Cooperative Work, Mar. 2015
Computer Supported Cooperative Work Program Committee meeting, Invited Student, Aug. 2013
Summer Research Institute for the Science of Socio-Technical Systems, Aug. 2012
Dean’s Award in the Humanities & Social Sciences, Drexel Research Day, Apr. 2012
Phoebe W. Haas Women’s Doctoral Fellowship, Jul. 2011
Human Computer Interaction Consortium, Invited Student, Jun. 2011
Beta Phi Mu Honor Society, Jan. 2009
Art featured on front page & cover in Whitman College annual anthology, 2002 & 2005
AsiaNetwork research grant to study Japanese tea ceremony, 2004-2005
Freeman Foundation grant to study abroad in Japan, 2003-2004
“Participatory Design of an Information Display to Support Trauma Team Situation Awareness,”
Vanderbilt University, Nashville, TN, Dec. 2013
Computer Supported Cooperative Work 2014
American Medical Informatics Association 2013
Computer Supported Cooperative Work (CSCW) 2013
Human Factors in Computing Systems (CHI) 2012
Collaboration Technologies and Systems (CTS) 2011
Human Factors in Computing Systems (CHI): 2013, 2014, 2014
Computer Supported Cooperative Work (CSCW): 2013, 2014, 2015
iConference: 2014, 2016, 2017
American Medical Informatics Association (AMIA): 2013
Designing Interactive Systems: DIS 2012
Journal of the American Society for Info Science & Technology: 2012
June 2012 – June 2014
Drexel Student Chapter of ASIS&T
Ph.D. student open house
September 2010 – June 2011
Ph.D. student Journal Club
Ph.D. student recruitment